We're Looking For

An Operations & Content Assistant

Who We Are

Krista Kurlinkus, LLC is a national, purpose-driven grant writing consulting and education firm that helps visionaries and changemakers get the grant funding they deserve.

Our mission is to help our students and clients improve their grant writing so they can do more of the work they love. We are deeply invested in social, racial, economic, and environmental justice; insist upon integrity in all interactions with clients and students; and have a high-growth mindset.

We center diversity, equity, and inclusion. Systemic inequality impacts how we show up in our jobs, the opportunities available to us, how others respond to us, and how we live as grant professionals and members of larger communities. Candidates from diverse backgrounds are encouraged to apply, as we believe a variety of perspectives drives innovation and enriches our work.

Position Description

We are looking for a Operations & Content Assistant to help facilitate our student and client pipelines, ensuring a seamless and supportive experience for both audiences. This role will contribute to sales, engagement, and content management efforts across our courses and client services.

• Strengthen Communication and Sales Efforts: You’ll play a key role in promoting our courses and consulting services by maintaining a strong, supportive presence in client and student communications, proactively assisting with sales and engagement strategies, and contributing to a seamless onboarding process for both clients and students.
• Engage Prospective Clients and Students: Support the growth of Krista Kurlinkus, LLC by engaging with prospective clients and students, answering inquiries with a consultative approach, and guiding them through initial steps in their learning or service journey.
• Implement Lead Nurturing: Assist in nurturing relationships with potential clients and students by implementing lead follow-up strategies, sharing relevant content from our blog, newsletter, and social media, and communicating the unique benefits of our programs and services.

Responsibilities

Approximately 75% of your time will be spent assisting our CEO with the management of our courses and digital offers:

• Answer student and prospective student questions via HelpScout and Krista’s email every weekday, Monday through Friday.
• Make minor edits in QuickTime to videos (e.g., trimming beginning and end) and upload to Mighty Networks (6+ times per month).
• Respond to and initiate requests for speaking opportunities at conferences, podcasts, etc.
• Manage booking for trips, speaking engagements, and other events.
• Create Unit and Lesson containers on Mighty Networks for new uploads and course content.
• Organize and upload resources to course content on Mighty Networks.
• Maintain our blog, newsletter, and YouTube schedule per our content calendar.
• Upload pre-filmed videos to YouTube with relevant information and settings.
• Publish pre-written blog posts on WordPress, applying SEO per company guidelines.
• Write and publish newsletters and course announcements on ConvertKit.
• Update sales information on public sites using WordPress and LeadPages.
• Share news and information with students via social media, newsletter, and course platform.
• Coordinate with our Social Media Manager on upcoming events, offers, and news.

Approximately 25% of your time will support our CEO with client services, sales, and relationship management (grant writing not included):

• Answer client and prospective client questions via HelpScout and Krista’s email every weekday, Monday through Friday.
• Manage the prospective client pipeline on Dubsado from start to finish.
• Evaluate Dubsado’s Discovery Call questionnaires per our guidelines and invite qualified clients to discovery calls with Krista.
• Use Dubsado templates to create projects, proposals, invoices, contracts, retainers, kickoff calls, etc.
• Use Dubsado workflows to move clients through the pipeline.
• Resolve questions and implement solutions.
• Use templates and Google Drive to create other client onboarding and management materials.
• Attend weekly team meetings, document action items for Krista in ClickUp, and assign them with due dates.

Position Goals and Growth Potential

This role is a growth-oriented position with potential to expand into areas such as customer success management, digital marketing, or sales strategy for high-impact nonprofit and educational services. Your efforts will be directly tied to our mission of democratizing access to high-quality grant education and consulting support, helping our clients and students achieve meaningful, fundable change.

Salary and Benefits

• This is a remote contract position, but we prefer someone in the Chicago or Northern Illinois area (U.S.-based contractor required).
• Approximately 10-15 hours per week with the opportunity to increase hours and/or transition to a W-2 employee.
• Hourly rate is $35.
• Our Business Hours: 8–4 pm CT, Monday–Friday.
• Some travel may be required for in-person student events.

Education

• B.A. required.

Required Skills and Experience

• Dependability and Initiative: Perform duties reliably and with minimal supervision.
• Proficiency in Sales and Client Engagement: Prior experience in sales or consultative roles, especially in guiding customers or clients toward valuable resources or services.
• Content Management Skills: Strong content management abilities, including maintaining content calendars, publishing schedules, and utilizing SEO best practices.
• Online Course and Membership Platform Experience: Familiarity with platforms like Mighty Networks, Dubsado, ConvertKit, and QuickTime.
• Communication Skills: Clear, kind, and solution-oriented communication with customers in emails, social media, online chat, and Zoom.
• Adaptability: Ability to use multiple computer applications simultaneously.
• Knowledge of Social Justice Issues: Awareness of current events and sensitivity to social and racial justice language.
• Organizational Skills: Advanced skills in managing multiple systems, platforms, and processes.
• Customer Relations: Friendly, professional tone in interactions, active listening, and forward-thinking to anticipate and resolve potential issues.

Apply

To apply, email your résumé to krista@kristakurlinkus.com with the subject “Operations & Content Assistant.” Cover letter is optional. All materials should be submitted in PDF format.

Description Updated: December 20, 2024